Total Quality Management Practices in Malaysian and Pakistani Public Universities using SWOT Analysis
DOI:
https://doi.org/10.54183/jssr.v2i4.80Keywords:
Total Quality Management Practices, Differences, SWOT Analysis, Public UniversitiesAbstract
The growth of every nation is dependent on the quality of education; quality education is a key priority across the world. Total Quality Management (TQM) is a strategy used to improve educational quality at the university level. Furthermore, a survey of literature on comprehensive quality management in the education sector was conducted. The primary goal of this article is to analyse the extent of TQM practises in Malaysian and Pakistani universities, as well as to compare and contrast the institutions. The population consisted of teaching instructors from public institutions, and 346 responses were selected as a sample using a stratified random selection procedure. The data was gathered using a survey approach. The data were analysed with SPSS-25. To establish the extent of TQM procedures, descriptive analysis was used, ANOVA analysis was used to compare the universities, and an independent sample t-test was used for SWOT analysis. The findings indicated that public institutions in Malaysia and Pakistan prioritise the implementation of TQM strategies that increase educational quality. Furthermore, the study determined that Malaysian higher education institutions use overall quality management techniques better than Pakistani universities.
References
Deni, A. R. M., & Malakolunthu, S. (2013). Teacher collaborative inquiry as a professional development intervention: Benefits and challenges. Asia Pacific Education Review, 14(4), 559–568. https://doi.org/10.1007/S12564-013-9280-Y
Hanaysha, J., Abdullah, H., & Warokka, A. (2011). Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness. The Journal of Southeast Asian Research, 1–10. https://doi.org/10.5171/2011.855931
Hina, K., & Ajmal, M. (2016). Quality Assurance and Enhancement Mechanism in Tertiary Education of Pakistan: Recent Status, Issues and Expectations. Pakistan Journal of Education, 33(1). https://doi.org/10.30971/PJE.V33I1.13
Ismail, S. N. F. B. (2014). Total Quality Management (TQM) Practices and School Climate amongst High, Average and Low Performance Secondary Schools. Malaysian Journal of Learning and Instruction. https://doi.org/10.32890/mjli.11.2014.7664
Jan, R., Lakhani, A., Kaufman, K., & Karimi, S. (2016). The first competency-based higher education programme for midwives in the South Asian region – Pakistan. Midwifery, 33, 37–39. https://doi.org/10.1016/j.midw.2015.12.004
Mahmood, W., & Ismail, S. N. (2018). The Effects of Total Quality Management as Teaching Innovation and Job Satisfaction on Academic Performance of Students in Pakistan. Journal of Business and Social Review in Emerging Economies, 4(1), 107–116. https://doi.org/10.26710/jbsee.v4i1.373
Mahmood, W., Ismail, S. N., Hafiz, D., Khan, M. A., Muslim, M., & Zalli, M. (2021). Implementation of Total Quality Management Practices in preschool education during the Pandemic situation of COVID-19 in Pakistan. Jahan-E-Tahqeeq, 4(3), 55–62. https://jahan-e-tahqeeq.com/index.php/jahan-e-tahqeeq/article/view/295
Mahmood, W., Ismail, S. N., & Mdzalli, M. M. (2022). Leadership In Quality Management (TQM) Based On Principles Of Common And Islamic Perspective On The Concept Model Of Continuing Development. Harf-O-Sukhan, 6(1), 208–217. https://harf-o-sukhan.com/index.php/Harf-o-sukhan/article/view/314
Mahmood, W., Ismail, S. N., & Omar Fauzee, M. S. (2019). The Mediating Effect of School Climate with Total Quality Management on School Performance in Pakistan. International Journal of Management Sciences and Business Research (Vol. 8). http://www.ijmsbr.com
Mahmood, W., Ismail, S. N., & Omar Fauzee, M. S. (2020a). The Effects of Total Quality Management and school climate on Academic Performance of Students in Pakistan. Indonesian Journal of Education Methods Development, 9. https://doi.org/10.21070/IJEMD.V8I0.552
Mahmood, W., Ismail, S. N., & Omar Fauzee, M. S. (2020b). The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan. https://etd.uum.edu.my/id/eprint/8900
PINGLE, D. S., & Garg, I. (2013). Development of Inclusive Education Programme and its Effect on Student-Teachers Attitude towards Inclusive Education. Redefining Education Expanding Horizons, Book, Alfa Publication https://www.academia.edu/36063052/Development_of_Inclusive_Education_Programme_and_its_Effect_on_Student_Teachers_Attitude_towards_Inclusive_Education
Mohd. Deni, A. R., Zainal, Z. I., & Malakolunthu, S. (2013). Improving teaching in higher education in Malaysia: Issues and challenges. Journal of Further and Higher Education, 38(5), 656–673. https://doi.org/10.1080/0309877x.2013.831037
Sallis, E. (1993). Total Quality Management in Education (3rd ed.). Routledge. https://doi.org/10.4324/9780203417010
Shaari, H. (2014). Service Quality in Malaysian Higher Education : Adult Learners ’ Perspective. International Journal of Business and Social Science, 5(1), 86–90.
Sohail, M. S., & Daud, S. (2009). Knowledge sharing in higher education institutions: Perspectives from Malaysia. VINE, 39(2), 125–142. https://doi.org/10.1108/03055720910988841/FULL/PDF
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Copyright in the Journal of Social Sciences Review is retained by the author(s). Authors also grant any third party the right to use the article freely as long as its integrity is maintained and its original authors, citation details and publisher are identified.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
SSR's Editorial Board shares the vision of providing free access to information, education, and science for everyone, thus promoting its content through an OPEN ACCESS POLICY, fulfilling the DOAJ definition of open access. The JSSR adheres to an Open Access and Copyright Licensing Policy based on the belief that making research freely accessible to the public promotes greater global knowledge sharing.
The JSSR uses the Creative Commons Attribution-NonCommercial 4.0 International License. The authors who apply and publish in JSSR consent to abide by the copyright policy set out in the Creative Commons 4.0 license (Attribution-NonCommercial 4.0 International license).
- Copyright in the Journal of Social Sciences Review is retained by the author(s).
- Authors also grant any third party the right to use the article freely as long as its integrity is maintained and its original authors, citation details and publisher are identified.
While "By 'open access' to this literature, we mean its free availability on the public internet, permitting any users to read, download, copy, distribute, print, search, or link to the full texts of these articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose, without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself."
